Shipping Policy
FREE SHIPPING
Enjoy free shipping on all orders over $30. Free shipping applies to 50 U.S. states plus Puerto Rico. Orders using “Free Shipping” will be processed via USPS or UPS, with delivery times ranging from 3 to 16 business days. For an additional charge, you can upgrade to expedited services via USPS Priority (2-3 business days) or FedEx (1-2 business days).
To qualify for free shipping, orders must meet a minimum purchase of $30. Orders below this amount will incur standard shipping charges.
*Shipping times are estimated and are not guaranteed by My Pain Center. Once an order is in the carrier's hands, we cannot guarantee delivery times.
You’ll receive an email with shipment tracking information when your order is ready for the carrier. Once an order is in the carrier's hands, we cannot guarantee delivery times.
NAVIDIUM SHIPPING PROTECTION
Opt in for Navidium Shipping Protection for added security. It covers losses, thefts, or damages to your packages during shipping.
Navidium protects you if your order gets lost, damaged, or stolen during shipping transit. My Pain Center recommends adding Navidium shipping protection to all orders at checkout. If Navidium shipping protection is not purchased, My Pain Center is not liable for lost, damaged, or stolen items. To opt out, use the toggle on the checkout page.
You can file a claim here if you purchased Navidium shipping protection and your package was lost, damaged, or stolen during shipping. Please include the email associated with your order and confirmation number to submit your claim:
DISCREET PACKAGING AND BILLING
Your privacy matters to us. Rest assured, your order will arrive in a plain, unmarked package, providing total confidentiality. Each order is packaged in a plain brown or white envelope or box with no store or product information listed on the outside.
All purchases from our site will appear on your billing statement as “My Pain Center.”
SHIPPING CARRIER
UNITED STATES POSTAL SERVICE (USPS):
We currently offer Ground and Priority shipping options. Shipping times are estimated by USPS and not guaranteed by My Pain Center. USPS offers full tracking capabilities, which include updates once the package is shipped. Tracking numbers will be emailed to you once your order is fulfilled.
UPS:
We currently offer Ground UPS and 2-Day UPS shipping options. Shipping times are estimated by UPS and not guaranteed by My Pain Center. UPS offers full tracking capabilities, which include updates once the package is shipped. Tracking numbers will be emailed to you once your order is fulfilled. UPS does not deliver to PO Boxes.
FEDEX:
We currently offer FedEx 2-day shipping. 2-Day refers to two business days. Shipping times are estimated by FedEx and not guaranteed by My Pain Center. FedEx offers full tracking capabilities, which include updates once the package is shipped. Tracking numbers will be emailed to you once your order is fulfilled. FedEx does not deliver to PO Boxes.
DELIVERY SCHEDULE
SHIPMENT TIME
- Orders received by 9:00 AM EST, Monday through Friday, are typically shipped the same day. This schedule may vary during holidays and promotional events, or due to unforeseen circumstances, such as natural disasters.
- Please allow up to 24 hours for tracking information to update after you receive your shipment confirmation.
- Estimated delivery times vary based on location and shipping method. Shipping times are estimated and are not guaranteed by My Pain Center.
RISK OF LOSS
Once your order is with the carrier, the risk of loss or damage passes to you. If tracking shows that the delivery has been made, but you haven't received it, contact your local carrier.
DAMAGED PRODUCT
My Pain Center is not responsible for melted or damaged products. If your product is melted or damaged, please file a claim with Navdium if you purchased package protection.
HOLIDAY SCHEDULE
Due to high order volume and holiday shipping delays, your order may arrive later than usual. My Pain Center will be closed on the following dates so our employees can enjoy the holidays with their families:
- Thursday, January 1, 2026
- Monday, January 19, 2026
- Monday, February 16, 2026
- Monday, May 25, 2026
- Friday, June 19, 2026
- Saturday, July 4, 2026
- Monday, September 7, 2026
- Monday, October 12, 2026
- Wednesday, November 11, 2026
- Thursday November 26, 2026
- Thursday, December 24, 2026
- Friday, December 25, 2026
- Thursday, December 31, 2026