Refund Policy
RETURNS POLICY
My Pain Center strives to provide you with the highest quality products and services. We do not accept returns to maintain the integrity of our offerings. We believe in our products' efficacy and reliability, and we confidently stand by them.
Should you have any concerns about your order, please get in touch with our dedicated customer support team. We're here to assist you in any way we can.
Thank you for understanding and being a valued My Pain Center community member.
VAPE, BATTERY, AND DISPOSABLE PRODUCT POLICY
At My Pain Center, we take pride in offering high-quality products. However, due to the nature of vapes, batteries, and disposables, all sales of these items are final and not eligible for exchange, replacement, or refund.
To ensure the best experience, please carefully follow the usage and storage instructions provided. For additional support, we encourage you to contact the manufacturer directly, as they may offer warranties or other solutions.
DAMAGED/DEFECTIVE ITEMS:
If an item sent to you is found to be faulty, please file a claim with Route if purchased (claims.route.com).
If you did not purchase Route Package Protection, please email us with the following information:
- Order number
- Describe the issue
- Pictures of the damage
Please note that you may be required to provide proof of damaged product before the refund is approved. Once we have received the item back, we will re-ship a replacement item.
Important: All items are quality-checked before leaving the warehouse. Please thoroughly inspect your item for any damage in transit before use, as things will not be replaced or refunded after use.
INCORRECT ITEMS RECEIVED:
While we take every care to ensure that you are sent the correct items, mistakes can occasionally be made. If you have received the wrong products, we will happily replace them.
Please email us with the following information:
- Order number
- Describe the issue
- Pictures of the incorrect item