Orders received by 10:00 AM EST (Monday - Thursday) are typically shipped the same day. This schedule may vary during holidays and promotional events.

Due to the holidays, your order might experience processing and carrier delays. You'll receive an email notification when your order ships!

Because of the significant increase in online shopping, carriers are handling more packages than ever. Unfortunately, this has resulted in delays in scanning packages into their system. While this typically results in a 3-4 day delay, we've also seen it take up to 10 days to see any movement. We know the delays can be frustrating, but rest assured that your package has been shipped and is at one of their facilities. They will process and deliver it as soon as they can.

Delivery times vary by location. All orders are shipped from our Florida warehouse via USPS or FedEx.

USPS standard shipping is estimated to take 3-10+ business days after your order leaves the warehouse.

FedEx is estimated to take 2-3+ business days.

Shipping times are estimated and are not guaranteed by My Pain Center.  

If you can't find an order that was reported delivered, please:

1. Verify the shipping address in your order confirmation email

2. Look around different areas of the delivery location for your package.

3. Please ask anyone who may reside at the delivery location if they received the package.

4. If your package is marked delivered via USPS, but you did NOT receive ANY mail, please wait until you do receive mail before panicking.

5. You can call USPS: 1-800-275-8777
Or FedEx: 1-800-463-3339

If your package is missing and you purchased Package Protection, you can file a claim here.

If you purchased Package Protection, you can file a claim here. You will need a picture of the damaged goods.

If your package wasn’t able to be delivered, it will automatically be returned to us. Email us at support@@mypaincenter.com to figure out your options for re-delivery!

Feel free to email us at support@mypaincenter.com